Office Policies

Health Insurance Participation

Most major insurances are accepted. For a complete list, please call the office before the scheduled appointment to verify coverage. Some insurance companies we accept are:

  • AETNA
  • AVMED
  • BCBS
  • CIGNA
  • COVENTRY
  • EVOLUTIONS
  • FLORIDA HOSPITAL HEALTHCARE SYSTEM
  • GREAT WEST
  • HUMANA
  • MEDICARE
  • MOLINA
  • TRICARE
  • UNITED HEALTH CARE
  • UNIVERSAL INSURANCE
  • MOST COMMERCIAL INSURANCES

We will file insurance claims on your behalf for services rendered by our office. Payment is accepted at the time of service for all charges not covered by the insurance or applied towards your deductible. All co-payments must be paid at the time of service. Some services we provide may not be paid by your insurance company. We will nevertheless file your claim but require you to sign a waiver permitting us to bill the balance if the insurance denies the claim.

We participate in most major insurance and managed care plans. If we do not have a contract with your insurance plan, they will deny your claim. In such case you are responsible for our charges and payment will be expected at the time of service.

Our Practice

Education & Prevention

We continually keep current with the latest techniques and standards so we can provide our patients with the safest operations and the most optimal results. That’s why we focus on thorough exams by checking your total health. We never take for granted that you have placed your health in our hands.

Safety

Safety , sterilization and infection control is of utmost importance to us. To protect our patients and ourselves we strictly maintain the highest sterilization and safety standards.

Languages

English and Spanish.

Your Experience

Building a foundation of trust by treating you as a special individual is our commitment. Our entire team is dedicated to provide you with the excellent and personalized care you need. We like to make your visits as comfortable and pleasant as possible.

Office Policies

New Patient

New patients are required to benefit from a complete physical examination. An urgent first office visit is permitted before the patient’s physical examination is scheduled. We can frequently work in a new patient for an urgent visit the same day but established patients have priority. Routine office visit can be scheduled within one week. Cancellations are required no later than 24 hours before the scheduled visit. Exceptions are made for unusual circumstances. Please refer to our “No Show” Policy.

Phone Calls

In case of a medical emergency, dial 911 immediately.  If you need to address any matter, please call during business hours at (352) 243-3555 for the Clermont office, or (863) 420-8384 for the Davenport office. The staff and if possible, the doctor, will be able to assist you. When calling after hours please dial the respective office line, or call Heart of Florida Medical Center at (863) 422-9171. After hours service charges may apply.  Leave a message explaining your problem and the doctor will return your call. Please note we do not schedule appointments or process routine prescription refills after hours.

No Show Policy

Due to an unusually large number of patients who do not show for their appointments and who do not call in advance to cancel those appointments, we have been forced to institute a “no show” policy.

This policy does not apply to patients who call and cancel their appointments 24 hours or more in advance of their scheduled visit, or to patients who have sudden emergencies less than 24 hours before the appointment.

Effective with the second and subsequent missed appointment, a charge of twenty five dollars ($25.00) will be charged to the patient’s account. This charge is not billable to the insurance company and it will be due before future services can be rendered.

Please note that it has been and will continue to be our policy to call and confirm appointments with our patients the day prior to each of their visits.

Registration/Forms

  • New Patient Registration Forms
  • Skincare Questionnaire & Waiver
  • Hormonal Imbalance Questionnaire for Women
  • Hormonal Imbalance Questionnaire for Men

Emergencies

All emergency calls should dial 911 directly. This includes life threatening emergencies such as chest pain, severe shortness of breath or trauma. Do not drive yourself to the hospital or have someone else drive you; the ambulance is always safer and equipped to stabilize you until you are treated by a doctor. Do not come to the office. Go to the nearest hospital emergency room or call 911.

For non emergency urgent matters, call the office, leave a message and the doctor will be given your message either personally during business hours or by voice mail after hours.

Medical Services in Clermont

  • Internal Medicine (Family Medicine)
  • Medical Weight Loss (Medications, Injectables)
  • PRP- Plasma Treatments - Botox
  • Lipo Sculpture
  • Wellness Physicals
  • Laser Procedures (Hair Removal, Skin Tightening)
  • Bio-Identical Hormonal Replacement Therapy
Learn More

Office Hours

Mon - 8:00am - 5:00pm Tue - 8:00am - 5:00pm Wed - 8:00am - 4:00pm Thu - 8:00am - 5:00pm
Fri - 8:00am - 4:00pm

Closed for lunch
12:00pm - 1:00pm

Clermont Office

SunCoast Premier Medical
Yvonne Rivera, MD
1239 US HWY 27
Clermont, FL 34714 Office: (352) 243-3555
Fax: (352) 243-6614

Davenport Office

SunCoast Premier Medical
Mario Perez, MD
43378 US HWY 27
Davenport, FL 33837 Office: (863) 420-8384
Fax: (863) 420-8619